Karen at Tmobile listened to my story and took care of the extra phone number! It was only $13 per month, but at the same time, I figured that's $80 between now and next March. They let me cancel that number now, and our other numbers will be up in March (I have a new scheme for that...).
I had a brief chat with Karen's supervisor to let him know what a great job she did, checking the dates of my calls, verifying that they didn't clarify that all three numbers would be impacted, etc.
FYI - when you get a positive outcome from a customer service agent - or even if you didn't, but feel like they actually did their best for you - make sure you chat with a supervisor. Most call centers review people with random samples - whenever someone had written/e-mailed/talked to a supervisor, that customer service agent often gets a small reward/recognition. Sorry for the unsolicited advice, but I spent two years as a customer service person.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment